Course Overview
This course provides a comprehensive overview of e-business operations within the context of electronic banking (e-banking) and explores strategies for effectively managing disputes that may arise in online banking transactions. As the banking industry increasingly relies on digital platforms to deliver services and interact with customers, understanding the intricacies of e-banking operations and dispute-resolution mechanisms is essential.
Participants will examine various aspects of e-banking operations, including electronic funds transfer, digital payment systems, fraud detection and regulatory compliance. Additionally, the course will delve into Payment and settlement systems, and dispute resolution strategies tailored to e-banking, such as chargeback processes, fraud detection, and customer dispute resolution mechanisms.
Course Modules
Module 1: Overview of e-banking technology
Module 2: Payment and Settlement Systems
Module 3: Dispute and Chargeback Management
Module 4: Risk management in e-banking
Module 5: Operating Strategies & Management Models
Module 6: Regulatory Framework for e-banking
