Rapid technological changes in recent years have revolutionized the way banking services and products are delivered to consumers, small businesses and corporates alike. On the positive side, these changes present vast business opportunities for banks while on the flipside they have dramatically modified and in some cases increased many of the traditional risks associated with banking activities.
Learning Outcomes
At the end of this course, participants should be able to;
- Understand how technology is changing the face of banking and how it is altering both its risk profile and business model. This technology has major positive implications for banking – for banks and their customers alike.
- Have a sound base of understanding of the changes, the impacts of digital banking, and what it means for customers, staff, and performance.
- Be able to explain the conflict between traditional branch network banking and the new electronic channels.
